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Support
Questions, feedback, or anything else — email [email protected] and a real person will get back to you.
Common questions
How do I reset my password?
Use Forgot password? on the app sign-in screen, or visit fawna.app/reset-password. Request a link with your account email, open the email and choose a new password. Then return to Fawna to sign in.
How do I request a feature or report a bug?
Email [email protected] or use Profile → Send feedback in the app. We read everything.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple or Google Play. On Android, use Google Play → Payments & subscriptions. On iOS: Settings → your name → Subscriptions → Fawna. You can cancel there anytime.
How do I restore a purchase?
In the app, open Profile and choose Restore purchases. Use the same Apple ID or Google Play account you purchased with.
How do I delete my account and data?
In the app, go to Profile → Delete account. If you cannot access the app, email [email protected] from your account email with the subject “Delete Fawna account”. We will verify ownership before processing your request. Account deletion removes your sign-in account, saved recipes, meals, custom foods, plans, shopping lists and private label uploads. Local device records are separate: use Profile → Privacy & data to export or delete them on each device. Store subscriptions must be cancelled separately through Apple or Google Play; deleting an account does not cancel a subscription. Purchase-provider records and backups follow the providers’ retention schedules; see our privacy policy.
Can I delete data and keep my account?
Yes. Use Profile → Privacy & data to delete local device records. To request removal of specific account-backed records while keeping your account, email [email protected] from your account email with the subject “Delete Fawna data” and identify the records to remove. We will verify ownership. Only the requested records are removed; your account and other records remain. Provider backups and purchase records follow the retention information in our privacy policy.
Is my health and cycle data private?
Food logs, measurements, symptoms and stage setup are stored on your device and remain after sign-out. Online nutrition guidance processes selected stage inputs and totals on our backend; saved recipes and plans use account storage. See our privacy policy for details.
Where can I get Fawna?
Fawna is being prepared for iOS and Android. Join the early-access list on the home page for availability updates.
Medical disclaimer
Contact
Email: [email protected]